Privacy Policy

Who we are

KO Towing & Recovery is operated by 3AM Media LLC, 542 E. Walnut Ave, Fullerton, CA 92832. In this policy, “we” and “us” mean KO Towing & Recovery. Questions about this policy can go to info@kotowingandrecovery.com or (714) 766-1669.

Information we collect

• Contact details: your name, mobile phone number and email address.
• Service details: your vehicle (year, make, model, plate, VIN), your location, your destination and notes about the service you need.
• Communications: calls, text messages, emails and website contact forms you send us.
• Payment details: payments are handled by our payment processors. We do not store full card numbers.
• Records the law requires: for example, tow, storage, release and impound records.

Our website does not use advertising trackers. Our hosting provider may keep standard server logs (such as IP address and browser type) for security.

How we use it

• To dispatch a truck and provide the towing or roadside service you requested.
• To send you service updates by text message or phone: confirmation, ETA, status and a follow-up.
• To answer your questions and resolve any problem with your service.
• To bill for services and process payments.
• To keep the records required by law and to protect our customers, drivers and business.

Text messages and your mobile number

If you request service from us, or through your motor club (such as AAA) that dispatches us as your service provider, we may text you about that service. See our SMS Terms for details. Reply STOP at any time to opt out.

We do not sell, rent or share your mobile phone number or your text-message consent with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party, except with the service providers that deliver our messages for us.

Who we share information with

• The motor club that dispatched your service (for example, AAA), so they can confirm and support the service.
• Service providers that help us operate, such as our text-messaging provider, payment processors, and dispatch, fleet and records software. They may use your information only to provide services to us.
• Law enforcement and government agencies when the law requires it (for example, reporting private-property tows to police).
• Insurance companies and legal advisers when needed to handle a claim or dispute.

We do not sell personal information.

Automated replies

We may use automated tools, including artificial intelligence, to help draft replies to your text messages about your service. You can always ask to speak with a person by calling (714) 766-1669.

How long we keep it

We keep information for as long as we need it to provide the service, handle billing and any disputes, and meet legal record-keeping requirements. Then we delete it or keep it in a form that no longer identifies you.

Security

We use reasonable safeguards to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your choices

• Reply STOP to any text message to stop receiving texts from us.
• You can ask what personal information we have about you, or ask us to correct or delete it, subject to records we are legally required to keep. Contact info@kotowingandrecovery.com.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. The “Last updated” date above shows when it last changed.