When a towing company makes a mistake on your property, the property can end up liable, and residents and customers remember it. Before you sign a towing agreement, ask these questions.
1. Will you install compliant signs?
California requires a sign at every entrance that's at least 17 by 22 inches, with one-inch lettering, listing the local police number and the towing company's name and number. A good towing company provides and installs these, and replaces them when they're damaged.
2. Where will towed vehicles be stored?
California requires private property tows to be stored within 10 miles of the property unless local law enforcement has given prior written approval. Ask for the yard's address.
3. Do you use written authorizations for every tow?
The law requires a written authorization for each tow, signed by someone from your property who is present to verify the violation, except for fire lane, hydrant, and blocked entrance or exit violations covered by a general authorization. A company that offers to tow at its own discretion for ordinary violations is putting you at risk.
4. Do you notify police after every tow?
The towing company has to notify local law enforcement after removing a vehicle. Ask how they do it.
5. How long do you keep records?
Towing companies have to keep authorization records for three years and produce them to law enforcement on request. You want a company that can find a record fast if a resident disputes a tow.
6. What do vehicle owners experience?
Ask about the release process, payment options, and hours. California requires tow yards to accept cash or a valid credit card. A professional release process means fewer angry calls to your office.
7. Are you available 24/7?
Parking problems happen at night and on weekends. Make sure the company answers when your authorized staff call.
8. What does it cost the property?
In a lawful private property tow, the vehicle owner pays the towing and storage charges. Ask what's included, such as signs and curb painting, and whether anything costs the property money.
KO Towing & Recovery provides free signs and curb painting with a towing agreement, 24/7 response, and yards in Fullerton and Los Angeles. Email info@kotowingandrecovery.com.